Team Setup Guide

Follow our streamlined process to ensure your team is all set up and ready to maximize the benefits of the Phlex platform. This guide provides coaches with a structured approach to engage both parents and swimmers efficiently.

Phlex Team Setup Video

Step 1: Swimmer Setup

Once the team or individual swimmers receive the Phlex device:

Follow the Quick Start Guide and create their accounts. After which, they will see a blank feed as they haven't uploaded a workout yet.
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1) Charge Device: We recommend a charge upon receipt due to potential battery depletion
2) We recommend registering your device with Polar and make sure it is updated to the latest firmware. For guidance, see: Polar Flow Update.
3) Download the 'Phlex Swim' app from the App Store or Google Play Store.‍
4) Create a free Phlex account.
5) Follow the in-app prompts to connect their device.
6) Once set up, the device is ready to record workouts.

Step 2: Setup Coach Account

Note: You can access Phlex from ANY BROWSER! In the office, on the deck, or on the go, your teams vital data is ready for review.

1) Visit your coaching portal at app.phlexswim.com. This is a complimentary account for viewing data for coaches and teams. If you haven't created a Coach account, click on 'Sign Up' and use the email linked to your purchase.
2) Bookmark or save THIS LINK for easy access.
3) Once logged in, navigate to 'Settings', then "Billing and Subscription". 
4) Click the "+" button next to 'Licenses'. Input the athletes' emails (those who have accounts) and hit 'Invite'.

‍Tip: Checking the box beneath the email input ensures a team join invitation is also sent.

5) Click on ‘Invite’ and add your athletes email that they used for their account creation to request them to join your team.

Tip: If you did not buy the licenses for your team, but want to connect your athletes accounts to yours, you may do so under “Athlete Management”.
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When sending invitations, the invitations that have been accepted will be under “Active”.  If you have sent an invitation but your athlete has yet accepted the email invitation, they will be listed under “Pending”.  You can delete the invitation or resend the invitation by clicking the 3 dots next to that athlete in your pending list.

Step 3: Uploading Practices

1) When devices are linked, the setup is complete. Your device is now ready for the first workout.
2) You can now attach the device to your goggles using one of the two clips.  Please be sure the device orientation is correct and the device is on the side you choose when pairing it to your Phlex account.

To record your first workout:
- Simply turn your device on
- Swim your workout
- Turn your device off.

The workout will now be stored in the device’s memory until you complete an upload. Note: For subsequent sessions, athletes turn on their device, swim, then turn it off. Repeat to record multiple swims.

To upload your workout:
- Swimmers should open their app and turn on their Polar device (Please be sure bluetooth is on in your mobile device).
- A sync prompt appears. Hit 'Sync Now'. 
- Once the upload concludes, the app will notify them that the sync process is complete.
Note: Uploading takes approximately 3 minutes for every hour of swim data. It's okay to let the app run in the background during this process.

Swimmers should power down their Polar device. They will soon see their processed workout in their feed.  Their device’s memory is wiped after a successful sync and is now ready to record their next swim.

For additional support, see: Phlex Swim Guide.

Polar Team Live Heart Rate

Note: To use the Polar Team iPad application for Live Heart Rate monitoring, please remember to:If you are interested in the Polar live HR app, follow these sub-steps:

Register your devices with Polar and update them with the latest firmware. For guidance, see: Polar Flow Update.
Note: Some devices might have little or no battery. Ensure you charge them before the first use.
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Set up the Polar live HR app before connecting the Polar device to the Phlex app. Refer to the guide: Polar Team App Guide.

Extra Help

We're dedicated to ensuring a smooth team setup and onboarding experience. Here are some handpicked guides and resources tailored for both coaches and swimmers:

- Maximizing Training with Phlex: Gain insights on how Phlex can elevate your training sessions. Read More
‍- Troubleshooting Guides: Whether you're a swimmer or coach, we've got your back. Find solutions to common issues and streamline your Phlex experience. Find Help
- Perfect Data Guide: Dive into best practices and tips for both swimmers and coaches to get perfect data every time. Explore Guide
- Polar Live Heart Rate Setup: Coaches can seamlessly integrate Polar's live heart rate tracking with this comprehensive guide. Setup Now
- Threshold Monitoring with Phlex: Delve into the nuances of threshold monitoring to optimize training and performance for both athletes and coaches. Discover More

If you encounter any issues, please contact our support team. We're here to ensure your Phlex experience runs smoothly.

Have A Question?

Our support team is here to help. You can email us at team@phlexswim.com with any questions.

Contact Support