Having issues syncing your Polar device with the Phlex Swim App? Follow this step-by-step guide to troubleshoot and overcome these issues:
If you don't see the sync button pop up from the main feed view, your first step should be to force close the Phlex Swim App. You typically can do this by swiping the app up and out of your open apps dock on any mobile operating system.
Open the app again and check if the sync button is now visible.
If you still don't see the sync button, navigate to settings -> Device management. Check if the Polar device is listed as paired with the Phlex Swim App.
If the Polar device is not listed as paired, or if you still can't sync, remove the Polar device from the Phlex app in the Device Management section. Then reconnect the device.
If you are experiencing connectivity issues, please visit our Polar connectivity guide here.
The Polar Flow app may interfere with the Bluetooth connection if it's running in the background.
Ensure it's closed when trying to sync your Polar device with the Phlex Swim App.
If the syncing issue persists, you may need to perform a factory reset. Follow the steps outlined in our Factory Reset Guide.
By following this guide, you should be able to resolve any syncing issues between your Polar device and the Phlex Swim App. If you continue to encounter issues, please contact our support team. We're here to ensure your Phlex experience runs smoothly.
Our support team is here to help. You can email us at team@phlexswim.com with any questions.