How to Resolve Polar Connectivity Issues with the Phlex Swim App

Solution 1: Unpair and Repair the Polar Device
In the Phlex app, navigate to settings -> Device management. Here, unpair your Polar device and then pair it again.

Solution 2: Forget the Polar Device in Phone Settings
Go to your phone's settings -> Bluetooth, and select your Polar device. Choose to "forget" or "unpair" the device. Repeat this process in the Phlex device management settings as described above.

Solution 3: Factory Reset the Device
If the connectivity issues still persist, a factory reset may be necessary. Follow the steps outlined in our Factory Reset Guide.

Ensure the Polar Flow app is NOT open in the background.

‍Having this app running can hijack the connection between your Polar device and the Phlex Swim App.

It's important to check that your Polar device has the correct firmware. To do this, download the Polar Flow app on your computer by clicking here. Please note that we require devices to have at least firmware version 2.1.0 to work correctly with the Phlex software.

Following this guide should help resolve any connectivity issues you're experiencing. If you need further assistance, our support team is always ready to help.
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If you continue to encounter login issues, please contact our support team. We're here to ensure your Phlex experience runs smoothly.