If you're experiencing difficulties with your login or password, or if you didn't receive an initial account password, follow these simple steps to reset your password and access your account:
Please note that the license for the Phlex Swim App is tied to the email used during checkout. This license can be assigned to a separate swimmer's email during the setup process.
Ensure that you're using the correct email address to login. You can confirm that email by the receipt of purchase.
If you need to reset your password, start by clicking here. This link will take you to the password reset page.
After you've initiated the password reset process, check your email inbox. You should receive an email containing a password reset link. If you can't find the email, remember to check your spam or junk folder.
Once you've received the email, click the password reset link and follow the prompted steps to create a new password for your account.
With these steps, you should now be able to log in to your Phlex Swim App account on both mobile and web platforms.
If you continue to encounter login issues, please contact our support team. We're here to ensure your Phlex experience runs smoothly.
Our support team is here to help. You can email us at team@phlexswim.com with any questions.